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Dealing with Difficult People & Situations

Dealing with Difficult People & Situations is a practical leadership programme designed to support emerging and mid-level leaders to confidently manage challenging workplace interactions.

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Participants work through common workplace scenarios and apply proven frameworks to build practical skills for managing difficult situations and maintaining team performance.

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Leaders participating in workplace discussion during difficult conversations training

Programme details

This is a half-day leadership programme designed for emerging and mid-level leaders. The programme strengthens leaders’ confidence and capability to manage conflict, navigate challenging behaviours, and handle difficult workplace conversations in ways that protect team dynamics and performance.

Programme outline

Using realistic scenarios and proven frameworks, participants engage with:

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  • Navigating workplace conflict and challenging behaviours

  • Delivering clear, constructive feedback that drives improvement

  • Delegating effectively while maintaining accountability

  • Resolving problems using structured, practical approaches

  • Maintaining team effectiveness under pressure

Key learning outcomes

Participants develop the ability to:

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  • Respond confidently to difficult people and situations

  • Communicate clearly in challenging conversations

  • Address conflict while preserving team cohesion

  • Reinforce accountability and performance expectations

  • Apply practical problem-solving strategies


Outcome: Leaders who manage challenges constructively, strengthen team relationships, and maintain performance in demanding environments.

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